Privacy Policy

We understand that privacy and the security of your personal information is extremely important. This policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you. This Policy explains how we do this and tells you about your privacy rights and how the law protects you.

Introduction

This privacy notice applies to this website and other interactions (e.g, when you create an account with the Website, purchase or sign up for our product or service, sign up to our newsletter, signup to updates, open a support ticket, when you contact us by email or phone or contact us via social media ) you may have with us. If you do not agree with the terms, do not access or Websites or any other aspect of this website.

If you have any questions about privacy practices, please contact the us using the support/contact us form on the Website. You can use the contact link on your online site or email support@zenler.com to get the contact information of the Website instructors and administrator(s).

What Data Do We Collect About you

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may collect and process your personal data in a different ways:

  • Communication Data: includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.
  • Customer Data: includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details.
  • User Data: includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. This may include product, content, files, courses, quizzes, surveys or any other content you upload to or create on the Website.
  • Technical Data: includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.
  • Marketing Data: includes data about your preferences in receiving marketing from us and our third parties and your communication preferences.

Other Information Collected

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this : Cookie Policy.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment such as Stripe and Paypal and delivery services, such as data brokers or aggregators. We may also receive data from publicly available sources such as European Commision EU VAT database.

Third parties or publicly available sources

We may receive personal data about you from various third parties and public sources as set out below. Third party integrations may include:

  • Zapier.com: Integrations, Automation
  • MailChimp.com: Mailing Service
  • Google.com: Analytics, reCAPTCHA
  • DigitalOfficePro.com: PowerPoint to HTML5 Technology
  • SlideServe.com , SlideOrbit.com: Slide Hosting Service
  • Facebook.com: Facebook Login, Meta Pixel
  • Segment.io: Customer Data Management

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

How we use your Personal Data

We will only use your personal data when legally permitted. The most common uses of your personal data are: Where we need to perform the contract between us; Where we need to process data in accordance with Customer’s instructions; Where it is necessary for our legitimate interests; Where we need to comply with a legal or regulatory obligation.

Marketing communications

Under the Privacy and Electronic Communications Regulations(PECR), we may send you marketing communications from us if you made a purchase or asked for information from us about our goods or services. Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

Disclosures of your Personal Data

We may have to share your personal data with: Online Course platform provider Zenler.com, IT and system administration services like Amazon, Sendgrid, FileStack, Vimeo, and Zoom. Professional advisers including lawyers, bankers, auditors and insurers.

International transfers

We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the safeguards is implemented.

Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to: Request access, correction, erasure, object to processing, restriction of processing, transfer of your personal data, and the right to withdraw consent.

Data protection Authority

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO). We should be grateful if you would contact us by email on support@zenler.com first if you do have a complaint.